When most people think about leadership, they envision a person who is high up in the ranks of an organization and who has an excellent monthly salary. They are considered a rare breed – people with natural talent and a penchant for wielding power.

Leaders aren’t defined by their job title, but rather by their behavior. In other words, leaders are those who can create a spark at any level of an organization through their innovative actions and inspiring commitment.

True leaders are dynamic and inspirational leaders who are desperately needed these days.

• What would you think if your organization offered leadership training to every single employee – janitors, salespeople and mail clerks included? You’d probably think they were wasting their money, and you wouldn’t be alone.
• Most companies tend to save leadership training for moments when someone gets promoted to a managerial position. What these businesses fail to see is that leadership skills aren’t just useful for managers; they’re useful for the true leaders that can exist at any level of an organization.
• The actions of these true leaders are capable of creating sparks of inspiration. They are the people always prepared to take action in order to make things better. Although we generally imagine leaders to be CEOs, managers or supervisors, these true leaders can be found anywhere in the organization and at any level.
• Angie Morgan had an amazing colleague when she was working in sales for a pharmaceutical company. This co-worker was well educated, had great communication skills and routinely exceeded sales quotas each quarter. Both coworkers and clients loved working with her and new employees would always look up to her as a role model.
• When Morgan told her she was a great leader, the colleague tried to correct her, saying she was just an employee. But true leaders are more than just their job title – they’re always leaders.
• Angie’s colleague is the kind of leader that companies need more of. With constant, rapid changes in the marketplace and the workplace, businesses need innovative people if they have any hope of staying competitive. Even so, most of them think it’s enough to update procedures, hardware and everything but their personnel.
• If they really want to stay innovative and creative, they need true leaders – people at all organizational levels who are motivated and capable of producing amazing results.
• Now that you know what a true leader is and how important they are, let’s look at how you can become one yourself.

A true leader can use creative thinking to form better relationships and make better decisions.

• If you just had an argument with a coworker, you probably won’t be rushing to sit down next to him during lunch. Most of us have an instinctive desire to avoid potentially unpleasant situations – except for those of us who are true leaders.
• Rather than avoiding confrontation, true leaders will use cognitive flexibility to make the most of an awkward social situation.
• Cognitive flexibility is a way of changing your usual thinking patterns to solve problems, and it’s actually a technique most of us use for technical problems. If, say, your toaster breaks, your mind will start thinking of other ways to toast bread – maybe the oven, the stove or, if all else fails, maybe your clothing iron! True leaders apply the same rules to personal relationships to see things from a different perspective.
• One teammate that worked with Angie had never been able to get along with a colleague she found to be stubborn and overly sensitive. But then, one day, she tried to look at it from a different perspective. This act of cognitive flexibility made her realize that she was actually communicating her feedback to the colleague in a harsh manner. Once she changed the way she communicated, she and her colleague began to form a successful working relationship.
• Another tool is cognitive discipline, which is especially useful if you’re in the habit of always following your first instinct, for better or worse.
• Cognitive discipline is about slowing down your thinking and replacing instinctive reactions with more intelligent and effective responses.
• If your clothes were to suddenly catch fire, your instinct might be to run around until you found water, which would likely spread the fire and make it worse. Cognitive discipline in this scenario would tell us to stop, drop and roll – stop all movements, drop to the floor and roll back and forth to extinguish the fire.
• We can use cognitive discipline to improve our performance at work. When we receive criticism in the workplace, our instinct might be to get defensive and indignant – but, again, this just makes things worse. By using cognitive discipline, you can train yourself to respond constructively and ask for clear examples of how improvements can be made.

True leaders know the importance and benefit of establishing and sticking to strong values.

• No one wants to follow a hypocritical leader who says one thing and does another. So, if you hope to be a true leader, it’s important to establish clear values and follow through on them.
• There are benefits to having strong core values, especially when it comes to making decisions. When you know where you stand, you’ll find it easy to make the right choice.
• For example, there’s a good chance you’ll get job offers over time and you’ll want to know whether they’re the right fit for you. If you’ve set strong core values, you can research a company’s policies and practices and know right away if they align with your values or not.
• Karen took a job at a company because it was successful and world-renowned. But the company also had an impersonal workplace and didn’t care much about their employees – even if they had been in a car accident, something that the woman found out the hard way.
• Needless to say, she was miserable at this job; you can avoid a similar fate by being clear about your core values. With these in mind, they’ll help you make sound decisions.
• It’s important to remember, however, that being aware of your core values comes with a vital responsibility to always stay true to them. If your staff sees that you only adhere to your values when it’s convenient, they won’t trust you and will likely think you’ll always act in your own best interest, even when it goes against theirs.
• If you think a certain deviation from your values is insignificant, it can still be seen as a blatant act of hypocrisy to others. So, if you consider a healthy balance between work and leisure to be important, but suddenly start expecting other team members to work on Sundays, don’t be surprised if others think you’re untrustworthy.
• It’s always wise to occasionally take stock of your recent actions and compare them against your values to make sure you’re being consistent.

True leaders value the expectations of others and the ability to follow through on commitments.

• Do you ever find it annoying when people say they’ll follow up with you and never do? Why would they say something if they have no intention of doing it?
• True leaders aren’t like that. They place value on being reliable and credible in what they say; they know that people have more respect for a leader who keeps their word.
• If you’re often failing to follow through on your commitments, you can’t justifiably expect your staff to do much better, can you? This is why it’s important to set accurate expectations and meet them.
• There are two sets of expectations at a workplace. First are the standards that are expressly communicated, which are in your job description and agreed upon with your coworkers. Then there are the unspoken expectations, which aren’t written down or spoken by your boss, but are nonetheless very important in making sure you’re seen in a positive light by others. You can discover these unspoken expectations by keeping lines of communication open.
• When Courtney Lynch was in the Marines and stationed in Japan, the first thing she did was reach out to speak with her staff, as well as their families. This openness gave one of the wives of the army staff the opportunity to tell her that the events that brought army families together needed improving. She made changes and it had a positive effect on morale. If Lynch hadn’t kept lines of communication open, she would never have known about this need for change.
• Another important thing to pay attention to is your say-do gap, which is the discrepancy between what you say you’re going to do, and what you actually do. Naturally, this should be kept as small as possible.
• If someone told you to expect a document on Friday, but you didn’t get it until the following Thursday, it would be rather annoying – and it would probably be even more annoying if you were told the document was going to be ready to publish, but you find it full of errors and poorly formatted. Chances are, this isn’t someone you’d want to work with again.
• True leaders make promises they keep, and by doing so, they inspire others to match their level of quality.

It’s not easy to admit mistakes, but true leaders take responsibility to make things better.

• It’s all too common to find people passing the blame on to others. If someone gets bad grades, it’s the teacher’s fault; if someone didn’t get a job, it’s because the hiring manager was biased. As it turns out, there’s a very natural explanation for all this avoidance of responsibility.
• To start with, we have a physiological reaction to anything that is seen as a threat, which causes us to deflect blame as a survival mechanism.
• So, when the boss says she’s unhappy about your performance last month, your natural response is to see this as a threat to your well-being and come up with excuses, like your kid being sick or the company setting unfair expectations.
• Fear and shame also play a role in your instinctive defenses kicking in when a supervisor tells you that your recent reports have been lackluster. Again, your natural reaction might be to deflect the blame onto your coworker for supplying you with faulty information.
• However, blaming others or making excuses won’t solve problems; instead, you must take responsibility. If there’s a problem, you need to get to the root of it by first accepting that you might be at least partly responsible for what’s caused the problem. Only then can you get to the business of progress by fixing what’s wrong and making sure it doesn’t happen again.

True leaders understand other people’s needs and are proactive when they can be of service.

• True leaders are driven to be of service and help others succeed. They flourish when there’s a strong sense of community, where people focus less on themselves and more on teamwork.
• For this environment to grow, you need to understand what people need to succeed. In the 1940s, the influential psychologist Abraham Maslow introduced his Pyramid of Needs, which outlines all the basic necessities that need to be in place before a person can focus on higher thought and productivity. On the bottom of the pyramid is food and health, then comes security, followed by love, then self-esteem and respect before finally reaching creativity and self-actualization.
• So, according to Maslow, you shouldn’t expect someone to work at the top of their game if their basic needs aren’t being met. True leaders know this and so they create an environment of openness where people feel comfortable sharing their problems or needs, big or small.
• Whatever the case may be, a true leader doesn’t wait for people to ask for help. Keep an eye and ear out for the needs of those around you and offer your services when an opportunity presents itself.
• When you know who you’re working with, you’ll likely be able to see when someone appears stressed, which is a good time to ask if there’s anything you can do.
• This is precisely what happened when Ken approached his overwhelmed boss, who told him she was in desperate need for a presentation template. After they talked about it, Ken went above and beyond by researching the topic and putting together a whole PowerPoint presentation.

True leaders manage stress and difficulties by using past accomplishments and being self-aware.

• A college degree can land you an attractive job interview, but it won’t get you the position. For that, you need to show the right attitude and confidence that suggests you can handle a challenge when it presents itself.
• In these situations, a leader will come prepared with past achievements of how they’ve overcome difficulties. And what’s more, they’ll draw strength from this list of achievements in many other situations.
• Sean Lynch used this technique to help him with his job as a commercial pilot for Delta Airlines. When he started working at the company, he had difficulties adjusting to their planes and becoming familiar with the cockpit procedures. As a result, he drew upon his time in the Air Force and gained strength from his accomplishments there, where he successfully ran one complex, organized mission after another. Drawing on these past performances kept him going until he started feeling comfortable in his new environment.
• Take the time to become familiar with your past and recognize which unique abilities helped you overcome challenges and brought you to where you are today. Keep these in mind every time you face a challenge.
• Sometimes, however, your current challenges will appear to be above and beyond anything you’ve encountered before. You might be on the brink of bankruptcy and feeling the fear start to take over.
• At these times, it’s important not to get overwhelmed. You must always recognize that you can still manage your emotions especially when you know where they came from.
• Remember, fear is just a survival instinct that used to kick in when our lives were in danger thanks to the presence of wild animals. Nowadays, it’s triggered when our well-being is in danger – but the sensation still feels like life or death.
• Now, you don’t want to ignore these feelings. Instead, acknowledge them and recognize where they’re coming from. When you trace their source, ask yourself, is this a rational fear or not? If it is, then it’s time to put the fear to rest by developing a plan to resolve the situation.
• With these techniques, you can overcome insecurities and gain the confidence you need to get by. No one’s perfect, but knowing how to manage your imperfections will make you a valuable and inspirational leader.
• A true leader is capable of innovation and inspiration wherever they work. Anyone can be a leader – you just need the right attitude and the right skills. You don’t need to be in management to develop great leadership skills. As long as you’re motivated to learn, you can become a true leader.